Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 1 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Delivery

Delivery is to mainland UK only.

Timescales for furniture deliveries will vary based on courier availability but typically range between 1 - 4 weeks. You are welcome to source and use your own courier service if you prefer, however you and your courier are liable for the item once it leaves me.

Can I collect my item?

Discount is offered if you choose to collect your item directly from me (Bordon, Hampshire). Please contact me prior to purchasing if you would like to take advantage of this.

Do you undertake commission work?

Rarely. I do not paint customer items, only items I have in my inventory ready for painting.

Where can I see your work and customer reviews?

To see a variety of pieces that I have updated please check out my website gallery, Facebook, Instagram and/or Pinterest.

Reviews from satisfied customers can be found both on my Facebook page and Instagram (highlights).

Shabby Nook Associate (Affiliate)

I am an affiliate of Shabby Nook - www.shabbynook.co.uk

My blogs and social media posts may include relevant affiliate links all of which we do our best to clearly mark as such. As a Shabby Nook Associate, I may earn from qualifying purchases (which means that if you click on an affiliate link and make a purchase, I may receive a small commission). This does NOT result in any additional cost to you, and the affiliate money I earn helps pay the fees to keep my website up and running – thanks for your support!

All linked items are ones that I genuinely use on Percy & Albert Interior creations and personally rate.

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